Cancellation and Refund Policy

We ensure that our users have a clear understanding of how cancellations and refunds are handled. This policy outlines the conditions under which you may cancel your participation in a competition or request a refund.

  • 1. Tournament Cancellations

    Once registered for a tournament, cancellations are generally not allowed. However, if a tournament is canceled, all participants will receive a full refund.

  • 2. Refund Requests

    If you are unable to participate in a tournament due to technical issues or other circumstances, you may request a refund. Refunds will be reviewed on a case-by-case basis, and you must contact our support team within a specified timeframe to request a refund.

  • 3. Non-Refundable Fees

    Certain fees, such as entry fees for paid tournaments, are non-refundable once the tournament begins. Please review the terms of each tournament before registering to understand the applicable refund policy.

  • 4. Processing Refunds

    Refunds will be processed through the payment method used for the original transaction. Refunds may take several business days to be completed, depending on the payment method.

  • 5. Changes to This Policy

    We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be published on this page and will take effect immediately.