Cancellation and Refund Policy
We ensure that our users have a clear understanding of how cancellations and refunds are handled. This policy outlines the conditions under which you may cancel your participation in a competition or request a refund.
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1. Tournament Cancellations
Once registered for a tournament, cancellations are generally not allowed. However, if a tournament is canceled, all participants will receive a full refund.
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2. Refund Requests
If you are unable to participate in a tournament due to technical issues or other circumstances, you may request a refund. Refunds will be reviewed on a case-by-case basis, and you must contact our support team within a specified timeframe to request a refund.
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3. Non-Refundable Fees
Certain fees, such as entry fees for paid tournaments, are non-refundable once the tournament begins. Please review the terms of each tournament before registering to understand the applicable refund policy.
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4. Processing Refunds
Refunds will be processed through the payment method used for the original transaction. Refunds may take several business days to be completed, depending on the payment method.
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5. Changes to This Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be published on this page and will take effect immediately.